INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are you a wholesaler or retailer?

At GemmeCart, we operate as both a wholesaler and retailer. We offer books for individual customers through our retail platform, and we also provide bulk book orders for businesses, schools, and other organizations at wholesale prices. If you're interested in purchasing books in bulk, feel free to contact us for special pricing and details on wholesale orders.

What types of books do you sell on GemmeCart?

We offer a wide range of books, including fiction, non-fiction, academic textbooks, self-help books, children's literature, and more. You can explore our full collection in various categories on our website.

How do I place an order on GemmeCart?

To place an order, simply browse through our catalog, select the books you’d like to purchase, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and choose a payment method to complete your order.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, net banking, and popular digital wallets. For more details, please check our payment options during the checkout process.

How do I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number and link. You can use this tracking number to monitor your order's status and estimated delivery date.

Can I return or exchange a book?

Yes, we offer a return and exchange policy. If you’re not satisfied with your book, you can return it within 2-3 days of receipt for a refund or exchange. Please ensure the book is in its original condition. For more details, visit our Returns & Exchanges page.

Do you offer free shipping?

We offer free shipping on orders over a certain amount. For orders below the minimum threshold, a small shipping fee will apply, which will be displayed at checkout.

How can I contact customer support if I need help?

You can reach out to our customer support team via email at support@gemmecart.com or call us at +91 9057697390. We're happy to assist with any inquiries or concerns you may have.

CONTACT US

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  • 2A Jamuna Puri, Murlipura Scheme, Jaipur, Rajasthan, 302039
  • Phone: 9057697390
  • EMAIL GEMMECART Email: support@gemmecart.com
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