SHOPPING INFORMATION

What is Gemmecart.com?

  • Gemmecart.com is an e-commerce platform specializing in books, including academic, competitive exam, and general reading books.

How can I track my order?

You can track your order through the 'Order Tracking' section on our website by entering your order ID.

Do you offer Cash on Delivery (COD)?

Yes, we provide Cash on Delivery (COD) in select locations.

Can I cancel my order after placing it?

Yes, you can cancel your order before it is shipped by contacting our customer support team.

What types of books are available on Gemmecart.com?

We offer a wide range of books, including fiction, non-fiction, academic textbooks, self-help books, children's literature, and more. You can explore our full collection in various categories on our website.

How long does delivery take?

  • Delivery usually takes between 3-4 business days, depending on your location.

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What payment methods do you accept?

We accept credit/debit cards, net banking, UPI, and Cash on Delivery (COD) in select locations.

Do you offer bulk discounts for large orders?

  • Yes, we offer special discounts on bulk purchases. Please contact our support team for more details.

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What is your return and refund policy?

We have a hassle-free return policy. If you receive a damaged or incorrect book, you can request a return or refund within 7 days of delivery.

How can I contact customer support?

You can reach our customer support via email at support@gemmecart.com or call us at 9057697390 during business hours.

PAYMENT INFORMATION

What payment methods are accepted on Gemmecart.com?

We accept payments via credit/debit cards, net banking, UPI, wallets, and Cash on Delivery (COD) in select locations.

Is Cash on Delivery (COD) available for all orders?

COD is available for select locations and specific order values. You will see the option at checkout if eligible.

Are online payments on Gemmecart.com secure?

Yes, we use secure encryption and trusted payment gateways to ensure your transactions are safe

Can I pay using UPI or digital wallets like Paytm, Google Pay, or PhonePe?

Yes, we accept UPI payments and digital wallets like Paytm, Google Pay, PhonePe, and others.

Do you offer EMI payment options?

Currently, we do not offer EMI options, but we are working on adding them soon.

What should I do if my payment fails?

If your payment fails, please check your internet connection and payment details. If the issue persists, contact your bank or our customer support.

Will I get an invoice for my order?

Yes, an invoice will be sent to your registered email once the order is confirmed. You can also download it from your account.

Can I change the payment method after placing an order?

No, the payment method cannot be changed once the order is placed. You can cancel the order and place a new one with the preferred payment option.

Do you charge any extra transaction fees?

No, we do not charge any additional transaction fees. However, your bank or payment provider may have their own charges.

How do I request a refund for a failed or incorrect payment?

If your payment is deducted but the order is not confirmed, the amount will be refunded automatically within 5-7 business days. If you face any issues, contact our support team.