Shipping Policy
At Gemmecart, we intend to provide you with a hassle-free and memorable online shopping experience for artificial Jewellery. Our team of dedicated professionals makes every effort to ensure that you receive your Jewellery on time and in its original condition. The prompt shipping policy at Gemmecart provides our customers with a facile experience of buying fashion accessories online.
Shipping and Delivery – In India
Gemmecart ships to all pin codes in India. We have partnered with top-tier logistics services to ensure your products are handled professionally and delivered promptly.
ORDER DISPATCH
Orders from Gemmecart are typically processed and dispatched within 1 working day. You will receive an email/Whatsapp message with tracking details once your order is shipped. If there are any delays in processing your order, we will notify you promptly and provide information regarding the delay.
ORDER TRACKING
Once your order has been dispatched, we will send you an email/Whatsapp message with the Tracking URL and AWB number. You can use the tracking URL to live track your order.
ORDER DELIVERY
Our logistics partners usually deliver shipments within 2-3 days for metro cities and 5-7 days for non-metro cities from the time your order is dispatched. However, in the case of unforeseen circumstances or rare operational issues, there may be a delay in delivering your order. Kindly track your order with the details provided to your registered email ID.
Please note: A 10-digit Indian mobile number is mandatory to receive a package delivery within India as our logistics partners follow an OTP-based delivery system. Failure to receive the OTP may result in non-delivery of the package, which is beyond our control and may incur additional charges if the package returns to our warehouse. Additional shipping charges will be borne by the customer to reship the package.
SHIPPING CHARGES
Gemmecart offers free shipping for all prepaid orders above 499 within India. A shipping charge of ₹59 is applicable for all prepaid orders below 299.
A shipping charge/cash-handling charge of ₹49 is applicable for all COD orders within India.
Shipping and Delivery – International
Gemmecart ships to various international destinations, ensuring your products are delivered safely and promptly. We have partnered with top-tier logistics services like DHL, Aramex, Shiprocket etc to ensure your products are handled professionally and delivered promptly.
ORDER DISPATCH
International orders from Gemmecart are typically processed and dispatched within 1-2 working day. You will receive an email/Whatsapp message with tracking details once your order is shipped. If there are any delays in processing your order, we will notify you promptly and provide information regarding the delay.
ORDER TRACKING
Once your order has been dispatched, we will send you an email/Whatsapp message with the Tracking URL and AWB number. You can use the tracking URL to live track your order.
ORDER DELIVERY
Every package goes through multiple checkpoints before it is delivered to you safely. The process takes time, but the travel is quick. You can expect your package within 15 days from your order date. In rare cases of delay, please email us at support@gemmecart.com for more information regarding your query.
SHIPPING CHARGES
International Shipping:
International shipping charges are based on the weight of the products in your order and will be automatically added to your cart at checkout. Our shipping charges are on a DDU (Delivery Duty Unpaid) basis.
All product prices on our website and the shipping charges are exclusive of import duties. As the recipient of the order, you are liable for all import duties, customs, and local sales tax levied by your country. Please ensure payment of import duties to receive your order upon arrival. Failure to do so may result in your order being held at the customs department or returned to our warehouse. In such cases, we will not refund the shipping charges if the order returns to us and will deduct the charges for the return.
If you have any further questions regarding our shipping and delivery policy, please contact us at support@gemmecart.com. Thank you for shopping with Gemmecart!
FAQ
In what countries does Gemmecart ship?
we ship across WorldWide. Please connect with us for more details on International Shipping.
How much time does it take for orders to get shipped?
Buying accessories online is exciting, but it can become tedious when you don’t receive your orders on time. We employ all our resources to ensure that you get your products as soon as possible. When we receive your order on our website, we usually process the orders within 1-3 business days.
Why have I not received my order yet?
We usually ship within 1-3 business days. Your order might be delayed because of an unprecedented technological glitch. In such circumstances, we request your cooperation so that we can process your order without any further delay.
Where is my order?
Once we have processed your order containing artificial Jewellery, it is then shipped for delivery. We send an email confirmation to you informing you about the shipment of your order to make sure that you receive all the information about your package. The confirmation will additionally provide you with your shipment tracking details, which will help you track your order without indulging in incessant calling hassles.
Do I have to be present to receive my order?
High-value orders may require a signature upon delivery to assure complete safety and security of your package. If you are unavailable to receive your artificial Jewellery package, please ensure that an adult authorized to sign for your order is available at the designated shipping address.
How can I pay for my orders at Gemmecart?
At Gemmecart, we provide a wide array of payment options to use for your next purchase of imitation Jewellery with us. You can pay via credit/debit card, UPI, Netbanking, and Cash on Delivery (COD). You can choose the payment method that best suits your requirements.
How do I cancel my order?
We understand that you might want to cancel your order in some circumstances. As a result, at Gemmecart, we offer you a hassle-free cancellation policy. You can cancel your Gemmecart package of artificial Jewellery by sending us an email at support@gemmecart.com or by contacting us at +91-9057697390.
However, it is crucial to note that order cancellations can be processed as long as we have not shipped the order. We cannot cancel your package once the shipment process has begun. If you are not satisfied with the Gemmecart Jewellery package that you received, you can choose to return the order within the next 7 days of the date of delivery.
I have received a damaged order. What to do?
If you have received a damaged/wrong order, you must return it immediately to us within 7 days of its delivery, following our return policy.
Note: Gemmecart reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.
